You may access eLandjamaica via https://elandjamaica.nla.gov.jm/elandjamaica or by visiting the National Land Agency’s website at: https://nla.gov.jm/

You will need a valid e-mail address to obtain your Multi- Factor Authentication Code to login in to your account. Additionally, the documents that are purchased will be sent to your e-mail account via a link. This allows you to have electronic access to the document for seven (7) days after your purchase.

• You may access the payment Gateway platform through the eLandjamaica Application and pay for search online with a credit card.
• Setting up an account online and paying for searches with funds that are credited to the account.
• Visiting any one of our offices, and making payment to create an account via cash, manager’s-cheque, debit or credit card.

No, once you are directed to the payment portal, enter your credit card details to make your purchase.

Creating an account online is easy... All you have to do is click on the “Guest Tab” located at the top of the screen and click “Register Now” and complete all required fields.

No, eLandjamaica has added a “Shopping Cart Feature” to ensure that this does not have to be done. You can search for several documents and add to your Shopping Cart. You can view your cart periodically to see the documents you have selected; you will only be asked to make a payment when you have selected the Check-out Tab.

NB. In addition, you can choose to delete items from your Shopping Cart before you have made payment if you choose not to purchase the document.

No, the mapping component is a complementary service, this simple means our customers are allowed to browse for free before making their purchases.

If a document is not available on eLandjamaica at the time of your search, you may call in, visit our Live Web Chat on our website or email the information to customercare.elandjamaica@nla.gov.jm. The document will be uploaded to the site within two (2) business days of the request; thereafter you will be advised by a Customer Service Representative when this is completed.

We are currently working to ensure 100% satisfaction; however, we do recognize that from time to time you may experience difficulties in accessing documents. If this happens, click on the Customer Service Tab on the eLandjamaica platform; enter the information about the document you were searching for and click send. This email will automatically go to the Customer Care Centre where your request will be processed within one (1) business day..

Check if the caps lock is on to make sure you are using the correct word case; the login is case sensitive. Clear the cookies on your computer. Cookies are the lists of pages you view on the internet, that are stored in a special folder for quick viewing. If this folder is full then you will not be able to view the eLandjamaica page. To clear cookies, go to Tools > Internet Options > then click on delete cookies and clear history. Lower your security settings (firewall) this could be blocking the eLandjamaica page.

• Company Account: This account is ideal for companies that require multiple eLandjamaica Sub-Accounts. The company administrator has oversight responsibility to create and manage Sub-Accounts. This account type offers the company greater accountability, flexibility and control over its finances and is used to make purchases and generate reports
• Sub-Account: This account is directly linked and managed by the Company Account administrator. The administrator sets the spending limit and access period for the user to conduct transactions.
• Individual Account: This account is ideal for individuals and small companies that require only one eLandjamaica account. It provides the user with the ability to make purchases and generate transaction reports.