1.1 Because there is no tangible product to be returned to us for resale, we do not offer refunds. Customers should note that payments once received will be considered final, and will not be refundable.
1.2 We strive to keep the per-record cost low and to provide you with the maximum amount of information in your search results. We offer powerful search tools for refining your search, but the decision to view any document is entirely yours, and we cannot absorb the costs if the document or search does not turn out to be the one you were seeking. We suggest you refine your search further or contact us about performing a more detailed search internally for you at a rate.
1.3 If there is any sort of problem with our system, such as:
If you experience any of these problems you must contact us immediately. You must provide evidence to substantiate your claims as above.
1.4 We may give a refund if your credit card has been charged an extra erroneous amount. However, refunds are given only at the discretion of the National Land Agency. You must provide evidence to substantiate your claims for a refund. You must supply all the information requested by us to investigate and/ or facilitate the determination of a refund
1.5 All requests to negate charges are investigated by our technical and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
1.6 THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.
1.7 The National land Agency reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on the National Land Agency’s Web sites- www.nla.gov.jm. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.